How SMS Marketing is helpful for logistics Business?
Bulk SMS service is the most mandatory tool for Logistic business. A customer orders, a seller does the shipment and the one who executes the shipment are Logistics. The prime responsibility of logistics is to take the parcel from the seller and deliver it to the customer safely. There is always a time period that a customer has to wait for getting their parcel. How will the customer know when the parcel will get delivered during that period?
Maybe an SMS can help the customer and also sellers to stay secure by getting active updates on the parcel. This was just one situation, let us see more problems that can be solved through Bulk SMS service. Logistics can set up automation for processing delivery updates, invoices, damage updates etc. Below mentioned are the different suggestions for utilising Bulk SMS services for logistic businesses.
- Order Confirmations
Create a variable-based SMS template which can update the customer about their order confirmations and delivery date. Set up automation so that once the invoice generates the message should go to the authorized number automatically.
For Example:
Hi Sourabh,
Your order has been confirmed and is ready to dispatch. This will be delivered to your address on 29-20-22.
Click here to track your order: www.abclogistics.com/track
- Delivery Updates
There are four processes that can be added for giving updates to the customer for their product through SMS. Being a logistics company, you need to give your customer active tracking of their order. The first one would be the Order confirmation message that is mentioned above.
Let us start with the further process:
- Dispatched: Send a message that the order has been dispatched and the final delivery date
For Example:
Your Order has been dispatched from ABC logistics Bangalore and is expected to get delivered at [Add Date]
Track your order: www.abclogistics.com/track
- Shipped: Send a message to update that the order has been shipped to the customer’s nearest address and will be out for delivery shortly.
For Example:
Your order has shipped to Pune’s facility and will be delivered to your address shortly.
Track your order here: www.abclogistics.com/track
- Out for delivery: Send a message that the order is out for delivery and the contact details of the delivery person and also send an OTP to confirm that the order is being received by the right person.
For Example:
Your order is out for delivery and will be at your doorstep between 09:00 AM to 06:00 PM. Tell the OTP 3131 before receiving the order. Here are the contact details of the delivery agent: +9179744*****
- Order Delivered successfully: Once the order gets delivered then send a message to the customer’s number that the order has been delivered successfully with the feedback form.
For Example:
Your order has been delivered successfully. Hope you like our service, please take a minute to fill up this feedback form and tell us how we can improve.
Click Here: www.abclogistics.com/feedback
- Internal Communication
Bulk SMS will not only solve the delivery problem but can settle internal communication also. Let’s see how
Consignment Pickup update
When the total parcels are ready so company can send the SMS to an authorized person to collect the consignment and leave for shipment.
For Example:
A new shipment is loaded and ready to dispatch. The shipment should reach safely to the [Add City] facility by tomorrow.
- Automated messages
In case if someone searched about our company then, ask them that how we can help them by sending an SMS.
For Example:
Hello,
Thank you for contacting [Add Company name]. Tell us how we can help you or check our services in our website: www.abclogistics.com
- Promotion of Logistic Company
Every company need the help of promotion when it comes to expansion and logistic business is no exception. Create an attractive template and share that with your data base to get more business with more than 90% of open rate channel ‘SMS Marketing’.
For Example:
Send couriers, parcels and consignment from [ABC logistics] in a very nominal price
Visit Our Website: www.abclogistics.com/home
If you own a Logistic company then, the most important thing that you need is SMS service. The automated SMS can easily integrate with your CRM or ERP that can generate automated invoice, reminders or bills.
Need a better understanding on our service. Talk to an expert +91 86572 15533
